All Products: lifetime warranty.
keyo1e carries a lifetime warranty. on all products, for manufacturing defects or product failure.
If you have an issue with any product, we will diagnose the issue with you, and you may be required to answer questions or assist in the diagnosis.
For approved warranty claims, keyo1e will replace the defective product with the same product or, if it has been discontinued, one comparable in performance and value.
You are responsible for return shipping costs, although keyo1e will cover shipping costs for the replacement. You must return defective products before replacement can be sent.
Free Support Forever
keyo1e always provides free support and assistance to any customer. If your warranty has expired, you will continue to receive free service, and we will assist you in determining a solution or possible repair to any issues you might be having with our products.
All schedules are based on the number of days between original purchase date and receipt of RMA information by keyo1e. All warranties are non-transferable. Warranty terms and policies are subject to change without notice.
All warranties, expressed or implied, are void if our warranty claim department determines that there is sufficient evidence of one or more of the following:
Negligence: Improper installation or improper use, including using or installing any product in a manner not specified by Diode Dynamics, or damage caused by improper installation.
Abuse: Damage beyond the limits of “normal wear and tear.”
Unauthorized Repair: Repair service performed or attempted by an unauthorized party.
Unauthorized Dealer: Purchase of items through any unauthorized party.
At keyo1e, we want to ensure every customer is satisfied with their purchase. Therefore, we offer a straightforward satisfaction guarantee: If you aren’t satisfied with your purchase, for any reason, just contact us within 30 days of your purchase and we will arrange a refund or exchange the items with no hassle.